DriveWire.com FAQ
General Help Questions
26439 Rancho Parkway
Suite 125
Lake Forest Ca 92630
Toll Free: 800-895-8910
Yes – Drivewire can ship products to Canada. Please allow an extra week for delivery and be prepared to pay an additional customs cost that may be applied crossing the border.
Does Drivewire ship to military addresses? - Back to Top
Yes – Drivewire ships to military APO/FPO addresses. The US Government requires that we ship all military orders thru the United States Postal Service. Please allow an extra two weeks for delivery. Be sure you check the military radio button yes when registering your shipping address.
Why doesn’t Drivewire ship to a PO Box? - Back to Top
For proper shipment tracking, Drivewire ships products using UPS, Airborne, or FedEx. None of these carriers will ship packages to a PO Box.
Why do I see two charges on my credit card? - Back to Top
It is illegal in the US to charge a customer for a product before it is shipped. So in our case we actually just reserve the credit card for the purchase amount and then charge the card for the purchase price at the time of shipping! So there may be in some cases depending on the bank a reserve and a purchase showing on the same day. Be assured the reserve will drop off in 24 hours and the funds will be made available back into your account at that time. Please call our customer service department is you see any discrepancies on your credit card statement.
Why does it take so long to get a credit? - Back to Top
Before can issue a credit for a core, exchange, or a warranty item, it must go back to the manufacturer to get approved for the credit. Once Drivewire received the credit from the manufacturer we will at that time credit your account.
What is an RMA? - Back to Top
RMA stands for “return merchandise authorization” to return an item for any reason you must contact us and receive an RMA before you can return the product. An RMA ensures that you will get proper credit for the return. Drivewire does not accept any products without an RMA number.
How do I return a core? - Back to Top
To return a core, simply call one of our customer service representatives and let them know you need to return a core. We will then issue you a core RMA that you will write down on the outside of the box and send it back to us for credit. Please allow 4 week’s to receive your credit for the core.
What does the free ground shipping cover? - Back to Top
Free ground shipping covers all replacement parts that exceed in total over $50.00
Where does Drivewire ship it's products from? - Back to Top
Drivewire ships from multiple warehouses around the USA. Based on your location Drivewire will attempt to source the item from the closest warehouse to your shipping address, so in most cases you can receive the part in a very timely manner.
What vehicles does Drivewire carry parts for? - Back to Top
Drivewire carries parts and accessories for most domestic and import vehicles from 1965 to current models. We have over two million parts available for most every car or truck on the road.
What if I can’t find the part I am looking for? - Back to Top
Drivewire can’t possibly put every part in its inventory on line. Even if you can’t find the item you are looking for, we most likely have the item in stock or can source the item very quickly for you.
Who do I contact for more help? - Back to Top
Drivewire has excellent auto parts professionals that can help you with almost every part or accessory question you may have. If we don’t have the answer we will do our best to get the needed information and pass it along to you. You can contact our parts professionals toll-free at 800-895-8910.
Parts Information
What is the warranty on the parts Drivewire sells? - Back to Top
All of our products carry a minimum of a 12-month warranty for product failure. We will be happy to exchange an item that has failed during the warranty period. Keep in mind that we can’t provide credit on the warranty item until the manufacturer approves the credit to Drivewire for the warranty.
What is a core? - Back to Top
Cores are charged on all remanufactured items. This charge is applied at the time of purchase and this charge is refunded back to you at the time the product is returned to the manufacturer for the core credit. If you have a core to be returned, please call our customer service department and we will provide you with a core return number.
Why am I charged a fee for a core? - Back to Top
This is how the remanufacture guarantees that they will get your old part back. Don’t worry as soon as we ship the part back to the manufacturer we will credit your account for the full core charge that was charged at the time of purchase.
What are OEM parts? - Back to Top
OEM stands for Original Equipment Manufacturer. This refers to a part that is made by the same manufacturer as the part you would receive from you local automotive dealer. Unlike us auto manufacturers, import carmakers do not manufacture and produce the parts they use to build their vehicles. Import carmakers use outside independent companies like; Bosch, NGK, and KYB for example, to provide the parts used in your vehicle. Carmakers then put these parts in their own boxes and sell then to you as original. Drivewire is able to bypass the dealer purchasing from a direct supplier of the original part manufacturer, providing the same part to you that the dealer sells, however they come packaged in a box with the name of the actual manufacturer of the part. It’s not an inferior part it’s just put into a different package and sold to you much cheaper than the dealer sells it for.
What are OES parts? - Back to Top
OES stands for Original Equipment Supplier. This refers to the part that is provided to us by the actual vehicle manufacturer. So when you see a part that has OES in the description, or we refer to a part as OES this part actually came from the vehicle manufacturer and in most cases will come in the vehicle manufacturers packaging and is the genuine product. On our web site we are not allowed to indicate the item as “genuine”, so for the items that are genuine factory parts you may see the item listed as OES or in some cases you may not even see OES due to licensing issues. So if there is any confusion as to whether an item listed on our site is genuine, please call our customer support staff as they can determine if the item is in fact genuine.
What is an aftermarket part? - Back to Top
An aftermarket part is a part that is made from a supplier that does not provide an original part to the vehicle manufacturer. These parts are produced by companies other than the original manufacturer but are made to fit and perform as well as the original. Aftermarket parts companies are licensed to reproduce these parts and sell them to wholesale parts distributors. The aftermarket parts we sell meet or exceed the manufactures level of quality and will not in most cases void the vehicle warranty. You may indeed see a small difference from the original part look, however be assured the part is as good as or better than the original part supplied by the dealer at a much lower price.
Does Drivewire carry genuine factory parts? - Back to Top
Yes, Drivewire carries thousands of “genuine” factory parts for most every vehicle. Drivewire is not allowed to display a product as genuine on the site, however there is an easy way to tell if the part is in fact a “genuine part” typically a genuine part is more expensive, and does not have a brand for description. If you require a “genuine part” please call our customer service department and they will assist you in your purchase.
What is the difference between the brands that Drivewire carries? - Back to Top
Drivewire carries thousands of brands. Be assured we only carry the top brands form the top auto parts manufacturers. All of the brands we carry in most cases meet or exceed the vehicle manufacturer specifications.