DriveWire Shipping Policy

Where We Ship!

Drivewire.com ships our products worldwide, using a number of shipping services depending on the type and/or location of service. We have over 65 nationwide warehouses that provide next day service on over 99.7% of all ground shipped orders. This means on most orders we can get the product to you the next morning even under the free ground shipping promotion.

Credit Card Shipping Billing Mismatch or AVS failure
If the credit card fails the address verification check, or the product is shipped to an alternate address than that of the billing address of the credit card, shipping will be delayed until we can verify and authenticate the credit card holder threw the issuing bank. In most cases this will delay shipment for 2-3 days. This is done to protect you the card holder against fraud!

Shipping Methods
Our goal is to offer you the fastest and lowest-cost shipping method. We use several shipping carriers including DHL, United Parcel Service (UPS) and United States Postal Service (USPS). We will select the lowest priced carrier when you submit your order so that you receive the best possible price and delivery time. Orders shipped to APO , FPO and PO Boxes are automatically sent via USPS. We do not require a signature for most UPS or USPS shipments. Some oversized or special handling orders will need to be shipped via Common Carrier. The shipping charge and approximate shipping time will take longer and will require customer authorization.

Shipping Locations
We currently have over sixty warehouses across the United States to maximize part availability and minimize the time it takes for you to receive the order.

Shipping Charges
APO/FPO, Alaska , Hawaii and International addresses do not qualify for free shipping. Ground shipping in the Continental 48 States is usually 5-7 business days. Hawaii and Alaska Shipments are handled by UPS or Fed-Ex and can only be shipped by Next Day Air or 2nd Day Air. We do not provide and Free Ground shipping to Alaska or Hawaii . DriveWire ships all international orders (Including Canada and Mexico ) via UPS. We have no way of calculating customs and duty fees and you the consumer are solely responsible for these charges at the time of delivery. If you refuse the package at the time of delivery, we reserve the right to not refund any of the purchase price of the order including the shipping charges, and will recover any fees associated with the return cost of the products. If your order does not qualify for free shipping, your shipping charge will be based on the weight of your order, the distance shipped, and the shipping method you selected during checkout. This includes items shipped in multiple boxes and/or from multiple locations

Product Delivery Time
The expected delivery date on your product is determined by the date of shipment from our warehouse and the shipping preference you select. Your purchase of in-stock merchandise will be shipped on the day you order if the shipping center receives the order prior to 2 PM PST Monday through Friday, not including standard business holidays. Orders received by the shipping center after PM PST will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. If shipment of your order is delayed, DriveWire.com will call you or notify you by email.

Free Shipping Promotion
DriveWire Inc. under our web promotion "FREE SHIPPING", provides free shipping on all UPS Ground Shipment orders that exceed the total cart checkout of $50.00 USD or greater. The free shipping promotion is only available on items that weigh less than 35lbs and are less than the over all dimensions of W-24in X L-30in X H-10in. For items that exceed the minimum weight and dimensions, there will be a shipping surcharge applied only after the customer is informed of the additional charges. The Free shipping is only available in the continental 48 United States and is not available to APO and FPO military addresses.

This guide will assist you in determining the time it takes for the different methods of shipment
We have over 65 warehouses and for OE replacement parts we have the product to your door the next day 99.7% of the time with ground shipping.

- Next Day Air - Next Business Day
- 2nd Day Air - 2 Business Days 
- Ground - 4 to 5 Business Days (Next Day if at a local warehouse)
- PO Boxes - 7 to 10 Days
- International - 15 to 20 Days
- Military APO/APE - 7 to 15 Days

Split or Multiple Shipments
For multiple-item orders, we attempt to ship the whole order from the warehouse closest to you. This is not always possible due to the type of product, number of products selected and the time it takes to receive some special order items from the manufacturer. If we are not able to ship your entire order from a single warehouse closest to you, we will split the order and ship from multiple warehouses. We do not offer the ability to hold all products for same time delivery.

Damaged Items in Shipping
If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call DiveWire.com Customer Service immediately (1.800.895.8910) to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call Customer Service to make arrangements to exchange the damaged order.

Shipping Refunds
Your original shipping charge will only be refunded for a part sent to you in error, a defective part, an order damaged in shipping or a part that fails under warranty. This refund will automatically be credited once we receive and inspect the part. If only a portion of your order is returned, the refund for shipping costs will be prorated. Please see our Returns Policy for further details.

We will also pay for return shipping for a part that was sent to you in error, received defective, damaged in shipping, or has failed under warranty. Details can be found in the Returns Policy. If you believe you qualify and would like us to pay for return shipping, you must contact us at 1.800.895.8910 before attempting to return the part. COD shipments will not be accepted